Refund Policy
Last updated: 16/09/2026
This Refund Policy explains when refunds may be issued for services provided by The CPD Verification Centre ("we", "us", "our"). By applying for verification or using our services, you agree to the terms outlined below.
1. Purpose of This Policy
This policy ensures that:
- our fees and refund rules are clear and transparent
- providers understand when refunds are available
- expectations are set before any verification work begins
2. Non-Refundable Services
Once we begin reviewing your submission, all fees become non-refundable.
This includes situations where:
- you change your mind
- you decide not to continue
- your activity does not meet verification criteria
- you fail to provide required information
- you withdraw your application after work has started
Verification requires time, resources, and professional assessment. For this reason, fees cannot be refunded once the review process has begun.
3. Refunds Before Work Begins
You may request a refund only if:
- you have submitted an application
- no review work has started
- no materials have been assessed
- no communication or guidance has been provided regarding your activity
If these conditions are met, a full refund will be issued.
4. Incorrect Payments
If you accidentally:
- pay the wrong amount
- duplicate a payment
- pay for a service you did not request
We will issue a refund of the incorrect or duplicate payment.
5. Service Cancellation by Us
If we are unable to complete your verification due to an internal issue (e.g., technical failure, operational error), we will:
- offer an alternative solution, or
- issue a full refund
This does not apply if the cancellation is due to:
- missing information from you
- non-payment
- misuse of verification marks
- breach of our Terms & Conditions
6. Payment Disputes
If a payment is disputed or reversed through your bank or payment provider:
- your verification will be paused
- your badge and reference will be suspended
- access to services may be restricted
We will contact you to resolve the issue.
7. Processing Refunds
Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.
8. Contact Us
To request a refund or ask a question about this policy, contact:
The CPD Verification Centre
Lancashire Digital Technology Centre
Bancroft Road
Burnley
Lancashire, BB10 2TP