Privacy Policy
Last updated: 21 October 2026
The CPD Verification Centre ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or our CPD verification services.
1. Who We Are
The CPD Verification Centre provides independent verification of Continuing Professional Development (CPD) activities.
Registered Address: The CPD Verification Centre
Lancashire Digital Technology Centre
Bancroft Road
Burnley
Lancashire
BB10 2TP
For privacy-related enquiries, please contact us via the contact details published on our website.
2. Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Organisation name
- Job title
- Email address
- Telephone number
- Billing information
- CPD activity materials submitted for review
- Any correspondence sent to us
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Website usage data
- Cookie data
3. How We Use Your Information
We use your information to:
- Assess and process CPD verification applications
- Communicate with applicants and verified providers
- Issue verification references and badges
- Maintain our verification register
- Process payments and invoices
- Manage customer enquiries and complaints
- Improve our website and services
- Meet legal, regulatory, and business obligations
We only use your information where we have a lawful basis to do so.
4. Lawful Basis for Processing
We process personal data under one or more of the following legal grounds:
Contractual Necessity
Where processing is necessary to provide verification services you have requested.
Legitimate Interests
Where processing is necessary for the operation and improvement of our services and does not override your rights and freedoms.
Legal Obligations
Where we are required to retain records or disclose information under applicable law.
Consent
Where required, such as for optional marketing communications or certain cookies.
You may withdraw consent at any time.
5. Sharing Your Information
We do not sell personal information.
We may share information with:
- Payment service providers
- Professional advisers
- IT and website service providers
- Regulatory or law enforcement authorities where legally required
Where an activity is verified, we may publish limited business information on our public verification register, including:
- Organisation name
- Activity title
- Verification reference number
- Verification status
- Verification expiry date
We will not publish personal contact information without permission.
6. Storage and Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Retention of Data
We retain information only for as long as necessary to:
- Deliver our services
- Maintain verification records
- Resolve disputes
- Meet legal and regulatory obligations
When information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under UK data protection legislation, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to processing
- Request transfer of your data where applicable
- Withdraw consent where consent is relied upon
Requests will be handled in accordance with applicable data protection laws.
9. Cookies
Our website uses cookies to improve user experience and understand website performance.
Cookies may be used to:
- Ensure website functionality
- Remember user preferences
- Measure website traffic and usage
- Support website security
For further information, please refer to our separate Cookie Policy.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or security of external websites. Users should review the privacy policies of those websites independently.
11. Children's Privacy
Our services are intended for businesses, professionals, and organisations.
We do not knowingly collect personal information directly from children under the age of 18.
If we become aware that such information has been collected inadvertently, we will take reasonable steps to remove it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page, and continued use of our website or services indicates acceptance of the updated policy.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.
14. Contact Us
The CPD Verification Centre
Lancashire Digital Technology Centre
Bancroft Road
Burnley
Lancashire
BB10 2TP