Appeals Policy

1. Purpose

The CPD Verification Centre Ltd recognises the right of applicants to appeal accreditation decisions where they believe a decision has been made incorrectly or unfairly.

This policy provides a clear and transparent process for handling appeals.

2. Scope

This policy applies to:

• Accreditation refusals
• Accreditation conditions imposed upon approval
• Accreditation withdrawals or suspensions

3. Grounds for Appeal

An appeal may be submitted where an applicant believes that:

• Relevant evidence was not considered.
• Procedures were not followed correctly.
• A factual error influenced the decision.
• New information has become available.

Disagreement with a decision alone does not automatically constitute grounds for appeal.

4. Appeals Procedure

Stage 1: Submission

Appeals must be submitted in writing within 28 days of the decision.

The appeal should include:

• Organisation name
• Details of the decision being appealed
• Reasons for the appeal
• Supporting evidence

Stage 2: Review

The appeal will be reviewed independently where possible by an individual who was not involved in the original assessment.

Stage 3: Outcome

A written outcome will normally be provided within 28 days.

Possible outcomes include:

• Original decision upheld
• Decision amended
• Reassessment required

5. Record Keeping

All appeal records will be retained securely in accordance with the Data Protection Policy.

6. Review

This policy will be reviewed annually.